Front Office Manager - Hotels - City - 30k + Bonuses

https://www.jwrecruitment.co.uk/job-search/6912/job2024-10-31 16:36:272024-11-27 JW Recruitment
Job Type Permanent Full Time
Location City of London, London
Area London, England London England City of London, London
Sector Reception/Concierge
Salary £28000 - £30000 per annum + +bonuses + Benefits
Start Date ASAP
Advertiser remoteapi
Job Ref PK10382_1730392587
Employer Hotel
Description

Front Office Manager Needed for a Hotel Company- City Areas Up To £30,000 +Bonuses + Benefits

An exciting opportunity has arisen for an experienced Hotel Front Desk Manager to join a hotel company in the heart of the City. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Front Desk Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis.

The Duties:

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
  • Directs, plans and works with other managers
  • Be able to analyse budgets, forecasting and expenditure & room occupancy
  • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of.
  • Working closely with the housekeeping & other departments
  • Also work as a Duty Manager in the absence of the General Manager
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
  • Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

The Ideal candidate will be:

  • Experience in a similar hotel reception Supervisor/Management role within a hotel environment
  • Must have a warm and engaging personality
  • Conduct regular audits
  • Involved in appraisals and reviews with all staff members
  • MUST also have experience in Duty Management duties within hotels
  • Able to communicate at all levels and give clear direction to the team
  • Flexible to work various shifts
  • Managing a small team
  • Good computer skills
  • Have a "can do" attitude
  • Conducts regular front desk meetings
  • Good telephone manners and is well groomed
  • Be able to give verbal and written communication at all times
  • Used to being on their feet
  • Being proactive and being able to think on their feet
  • Used to dealing with different types of clientele with customer service being the top priority

The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a reception Supervisor/Management hotel environment.

If this sounds like the ideal position, please apply below

Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Receptionist ,Exclusive 5* Hotel, Mayfair, Upto 27k + Benefits
    England, London
    Reception/Concierge
    £22000 - £27300 per annum + + Benefits

    Front Desk Receptionist Needed for an Exclusive 5* Hotel, Mayfair, Up To £27,000 + Benefits

    An exciting opportunity has arisen for an experienced front desk Receptionist to join an exclusive 5* hotel in the heart of fashionable Mayfair. The client is proud of their strong customer relatio...

  • Front Office Manager - £42,000 + bonus - 4* boutique hotel
    England, London
    Reception/Concierge
    Up to £42000 per annum + + KPI bonuses and company benefits

    Front Office Manager - £42,000 + bonus - 4* boutique hotel

    Role details

    Front Office Manager £42,000 per year + bonusFantastic company benefits Solid, well staffed Front Office Team #35 days holidayFree access to hotel gym and swimming pool 50% discount on the restaurants across the c...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Our Company

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details