Head Receptionist
| Job Type | Permanent Full Time |
| Location | Worcester, Worcestershire |
| Area | Hereford and Worcester, England |
| Sector | Reception/Concierge |
| Salary | £30000 - £32000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LR-10573_1739793581 |
| Employer | Hotel |
- Description
ROLE : Senior Reception Team Leader - Independent Boutique Hotel
LOCATION: Evesham, Worcestershire
SALARY: Circa £32,000 per year plus
* Working 5 days out of 7 per week (40 hours), including, but not always, weekends and bank holidays
* Great career development with a luxury country house Hotel
* A free meal during your shift
* On-site complimentary car parking
* Generous discounts for you and your family/friends on overnight stays here
Looking for a dynamic and experienced hotel Reception Manager to join our team!
As the Reception Manager, you will be responsible for overseeing the daily operations of our hotel's front desk, ensuring a seamless check-in and check-out process for our guests. You will also be responsible for managing our team of receptionists, providing training and support to ensure the highest level of customer service is always maintained.
The ideal candidate will have previous experience working in a hotel reception management role, with a proven track record of success in managing a team and delivering exceptional guest experiences. You must be highly organised, with excellent communication skills and a customer-centric approach to your work.
Responsibilities:
* Overseeing the daily operations of the hotel's front desk, including check-in and check-out processes, guest enquiries and complaints
* Managing the reception team, including providing training, support and performance management.
* Ensuring the highest level of customer service is always maintained especially with regular guests.
* Handling any issues or conflicts that arise with guests or team members.
* Collaborating with other departments within the hotel to ensure a seamless guest experience.
Who we are looking for:
* Previous experience in hotel reception management
* Excellent communication and organisational skills
* Customer-focused approach to work
* Ability to manage a team and handle conflicts effectively
* Familiarity with hotel management software and reservation systems
If you're passionate about delivering exceptional guest experiences and have the skills and experience to succeed in a fast-paced, dynamic environment, we want to hear from you!
Eligibility
Applicants must have the right to live and work in the UK without restrictions, as visa sponsorship is not available for this role.
