Assistant Aparthotel Manager, up to £45,000 + bonus

Assistant Service Apartment Manager
Location: Central London
Salary: Up to £45,000 + Discretionary Bonus

About Us:
We are recruiting an Assistant Service Apartment Manager for a prestigious luxury service apartment complex located in the heart of Central London, offering both short and long-term lettings to an exclusive clientele. Their commitment to excellence in hospitality and customer service is paramount, and we are looking for a dedicated, dynamic Assistant Service Apartment Manager to join their team.

Role Overview:
As the Assistant Service Apartment Manager, you will play a key role in ensuring the smooth and efficient operation of the apartment complex. You will provide exceptional service to our guests, assist with day-to-day operations, and work closely with the management team to maintain the highest standards of quality and customer satisfaction.

Key Responsibilities:

• Assist in managing the daily operations of the service apartment complex, ensuring an impeccable guest experience.
• Provide exceptional customer service to guests, resolving any inquiries or issues promptly and professionally.
• Oversee the coordination of check-ins and check-outs, ensuring seamless transitions.
• Maintain the appearance and cleanliness of the apartments and common areas to luxury standards.
• Collaborate with housekeeping, maintenance, and front desk teams to ensure high standards of service delivery.
• Ensure that guest requests and needs are met with attention to detail, exceeding expectations where possible.
• Support the manager in administrative tasks, including booking management, inventory control, and reporting.
• Monitor and manage guest feedback, working to continuously improve service offerings.

Requirements:

• Previous experience working in luxury service apartments in Central London is essential.
• Immaculate customer service skills, with the ability to handle high-end clientele.
• Great attention to detail and the ability to anticipate guest needs.
• A proactive, solution-oriented approach to problem-solving.
• Excellent communication and organizational skills.
• An ambitious, career-driven individual looking to grow within a supportive company.
• A passion for delivering outstanding service and creating memorable guest experiences.

What We Offer:

• Competitive salary of up to £45,000, depending on experience.
• Discretionary annual bonus based on performance.
• Extensive training to support your professional growth.
• Amazing opportunities for career progression within a well-established independent luxury brand.
• A dynamic and supportive work environment in the heart of Central London.