Conference and Banqueting Operations Manager

Job Title: Conference and Banqueting Operations Manager

Location: Nr Crawley East Sussex
Job Type: Full-Time, Permanent
Hotel Type: Luxury 4-Star

About Us:

This property prides itself on offering luxurious and impeccable service, providing an exceptional experience to every guest. As a prestigious 4-star hotel, They host a range of distinguished events, from intimate gatherings to large-scale conferences and banquets. We are seeking an experienced Conference and Banqueting Operations Manager to lead and deliver outstanding event experiences, ensuring every event exceeds expectations.

Key Responsibilities:

• Manage and oversee the daily operations of the Conference and Banqueting department, whilst having a positive impact on other areas of the Food and Beverage
• Plan, organise, and execute conferences, banquets, and special events, ensuring seamless operations from start to finish.
• Lead and supervise the F&B team, ensuring high standards of service, quality, and efficiency are maintained.
• Collaborate with clients to understand their event requirements, offering personalised services to meet their needs.
• Coordinate with other departments, including kitchen, front office, and housekeeping, to ensure smooth event execution.
• Oversee the setup, breakdown, and overall logistics of each event to ensure everything runs efficiently and on time.
• Monitor and manage event budgets, ensuring profitability while delivering exceptional service.
• Handle client feedback, resolve any issues promptly, and ensure complete guest satisfaction.
• Maintain strong relationships with clients and suppliers, securing repeat business and building the hotel's reputation as a premier event venue.
• Maintain up-to-date knowledge of industry trends, ensuring that the hotel remains at the forefront of the market.
• Train, motivate, and develop the conference and banqueting team to uphold high standards and deliver excellent service.

Key Requirements for this conference and banqueting operations manager:

• Proven experience in Conference and Banqueting management, ideally in a luxury 4-star hotel environment.
• Strong organisational and multitasking skills with the ability to manage several events simultaneously.
• Exceptional customer service skills, with the ability to anticipate client needs and exceed expectations.
• Excellent leadership skills and experience in managing a team.
• Strong financial acumen, with experience in budgeting and cost control.
• Outstanding communication skills, both verbal and written.
• Knowledge of hotel management software and event planning tools.
• Ability to work flexible hours, including weekends and evenings, as required.
• A proactive, hands-on approach with a passion for hospitality and event management.
• A degree in Hospitality Management or a related field is desirable.

Why Join Us:

• Competitive salary and benefits package.
• Work in a luxurious, high-end environment that values excellence and quality.
• Opportunities for professional growth and career advancement within a prestigious hotel group.
• Be part of a passionate, dedicated team focused on delivering unforgettable experiences.

If you're a motivated, hands-on, and service-oriented professional with a passion for luxury event management, we would love to hear from you!