Front of House Manager, 47,000 + service charge, luxury hotel
| Job Type | Permanent Full Time |
| Location | West End, London |
| Area | London, England |
| Sector | Reception/Concierge |
| Salary | £46500 - £47000 per annum + service charge & benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | FOH25_1742836322 |
| Employer | Hotel |
- Description
Front of House Manager - 5-Star Luxury Hotel in Central London
Salary: £47,000 + Service ChargeLocation: Central London
Salary: £47,000 per annum + Service Charge
Position Type: Full-Time, Permanent
Industry: Luxury HospitalityAbout the Role:
We are seeking a highly skilled and experienced Front of House Manager to join a prestigious 5-star luxury hotel in the heart of Central London. This is a fantastic opportunity for a dedicated professional with a proven track record in front-of-house management at a luxury hotel of over 300 rooms.As the Front of House Manager, you will be responsible for overseeing the daily operations of the front desk, concierge, and guest services. You will lead a dynamic team, ensuring the highest levels of guest satisfaction, and maintaining the impeccable standards expected of a 5-star property.
Key Responsibilities:
Oversee all front-of-house operations, including reception, concierge, and guest services.
Lead and manage a team of front-of-house staff, ensuring the smooth and efficient running of daily operations.
Deliver exceptional customer service to all guests, resolving any issues or concerns promptly and professionally.
Ensure the hotel's policies and procedures are adhered to, maintaining high standards of cleanliness, service, and hospitality.
Collaborate with other departments to enhance the guest experience and exceed expectations.
Train, motivate, and develop team members, ensuring a high level of morale and performance.
Candidate Requirements:
Proven experience as a Front of House Manager in a 5-star luxury hotel of more than 300 rooms.
Strong leadership skills with the ability to manage and inspire a diverse team.
A passion for delivering exceptional guest service and creating memorable experiences.
Excellent communication and interpersonal skills, with the ability to handle guest complaints and resolve issues effectively.
Strong organisational and time management skills, with the ability to work under pressure.
Knowledge of hotel management software and systems.
Fluent in English (additional languages are a plus).
Why Apply?
Competitive salary of £47,000 per annum + service charge.
Opportunity to work in one of London's finest 5-star hotels.
A fantastic working environment with a team of passionate hospitality professionals.
Career development and growth opportunities.
If you have a passion for luxury hospitality and a track record of managing front-of-house operations at a large, high-end hotel, we want to hear from you!
