Reception Manager, £35,000 plus bonus and service charge
| Job Type | Permanent Full Time |
| Location | Soho, London |
| Area | London, England |
| Sector | Reception/Concierge |
| Salary | £35000 - £37400 per annum + service charge and upsells |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | RM25_1744802358 |
| Employer | Hotel |
- Description
Reception Manager - Boutique 4 Hotel - Central London*
£35,000 per annum + £200 Monthly Bonus + Commissions + Service Charge
Central LondonAre you a passionate hospitality professional with a proven track record in hotel front office operations? We are recruiting on behalf of a stunning, independent 4-star luxury boutique hotel in the heart of Central London. This is a rare opportunity to lead a dedicated front office team in a beautifully designed property known for its impeccable service and elegant charm.
As Reception Manager, you will be the face of the hotel, ensuring seamless guest experiences from arrival to departure. Reporting to the Hotel Operations Manager, you'll be responsible for the smooth day-to-day running of the front desk, driving team performance, and maintaining the highest standards of guest service.
- Lead, mentor and inspire a small front desk team to consistently exceed guest expectation
Ensure efficient check-in/out procedures and effective handling of guest queries
Maintain full knowledge and daily use of Opera Cloud PMS
Collaborate closely with housekeeping and F&B to ensure a cohesive guest experience
Drive revenue through upsells and incentive schemes
Monitor and manage front office costs, rotas, and performance metrics
Requirements
Hotel Reception Management experience is essential - only candidates coming from Hotel Reception background will be considered
Proven experience leading or supervising a reception/front desk team
A natural leader with excellent communication, organisation, and interpersonal skills
Calm under pressure, solutions-focused, and always guest-centric
Package
Competitive salary of £35,000 per year for 40 hours per week
Performance bonus of £200 per month
Access to bar service charge, upselling incentives, and additional commission schemes
Opportunity to be part of a close-knit, high-performing team in a prestigious property
Development and training opportunities within a supportive and professional environment
Please apply now to hear more about this opportunity, thank you!
