Assistant Reception Manager

Job Title: Assistant Reception Manager
Salary/Package/Benefits: £28,000 per year plus:

• Pension
• 20 days holiday plus bank holidays
• Discount on spa treatments and products
• Friends and family rate at our hotel
• 25% discount on all food and beverage
• Monthly staff events... and much more!
• Location: Worcester

About Us:
We are a 4-star luxury boutique hotel located in the picturesque Worcestershire countryside, renowned for our exceptional quality and service. Due to our rural location, a driving license and own transport are essential.

The Role:
We are excited to offer a newly created position for an Assistant Reception Manager to join our dedicated team. In this role, you will support the Reception Manager in the daily operations of the front desk, managing a small team including receptionists and night porters. You will ensure that every guest enjoys a highly personalised, luxurious experience that reflects the warm and welcoming atmosphere of our country hotel.

Key Responsibilities:

• Assist in overseeing and managing a team of 8 with the support of the Reception Manager
• Ensure the well-being, satisfaction, and comfort of all guests through exceptional service
• Maintain the high standards of a luxury hotel, with attention to detail and guest care
• Support and motivate the reception team, leading by example

About You:

• Ideally, you will be a Reception Supervisor or Reception Team Leader looking to take the next step in your front office management career
• You will have several years of experience in the hospitality sector, specifically in reception or front office roles
• Strong leadership and communication skills, with the confidence to manage a small team

Eligibility:
Only candidates eligible to live and work in the UK may apply.