Front Of House Manager

https://www.jwrecruitment.co.uk/job-search/7285/job2025-04-03 15:35:372025-04-30 JW Recruitment
Job Type Permanent Full Time
Location Evesham, Worcestershire
Area Worcestershire, England Worcestershire England Evesham, Worcestershire
Sector Hotel Management
Salary Up to £35000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref LR-10573_1743690937
Employer Hotel
Description

ROLE: Front of House & Duty Manager

LOCATION: Evesham, Worcestershire

SALARY: Circa £35,000 per year plus excellent benefits

Are you a dynamic leader with a passion for exceptional customer service? We're looking for a Front of House Manager to take charge of the day-to-day operations of our front desk team and support other departments in delivering seamless service.

In this hybrid role, your key responsibilities will include:

  • Managing the Reception team: Leading, training, and developing a small but dedicated team to ensure consistent, top-tier service and guest satisfaction. oversee the daily operations of the front desk and lead a dedicated team in providing flawless service. This role offers the perfect opportunity for someone with a strong hotel reception management background, who thrives in a hands-on, guest-facing role.
  • Cross-department support: Helping ensure smooth operations across the hotel throughout the day, assisting where necessary to maintain efficiency.
  • Guest Relations: Building and nurturing excellent guest relationships, ensuring every guest has an outstanding experience.
  • Administrative Support: Assisting the Hotel Manager with accounting and administrative tasks to maintain the hotel's financial and operational integrity.

Essential Skills & Experience:

  • Proven experience in hotel reception management within a luxury hotel setting.
  • Strong leadership skills with the ability to manage and motivate a reception team effectively.
  • Exceptional communication and interpersonal skills, with the ability to engage with guests and build lasting relationships.
  • Strong upselling and sales ability to maximise revenue through room upgrades, services, and promotions.
  • Ability to maintain high service standards, manage guest complaints, and resolve issues efficiently.
  • A proactive, hands-on approach, with a commitment to leading by example.

Eligibility:

Applicants must have the right to live and work in the UK. Unfortunately, visa sponsorship is not available.

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