Operations Manager
| Job Type | Permanent Full Time |
| Location | Harrogate, North Yorkshire |
| Area | Yorkshire, England |
| Sector | Operation Manager |
| Salary | £65000 - £68000 per annum + + bonus + benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | JN 10697_1744710402 |
| Employer | Hotel |
- Description
Operations Manager - Luxury Country House Hotel.
Are you an experienced hospitality professional with a passion for excellence and a talent for operational leadership? We're seeking a dynamic Operations Manager to join the team at our prestigious luxury country house hotel, nestled in the heart of the English countryside.
This is a rare opportunity to play a key role in the daily running of a truly exceptional property where elegant charm meets five-star service.
Operations Manager Package
- A basic salary of IRO £65'000 negotiable for excellence
- Flexible working hours available.
- Professional development opportunities.
- Annual discretionary bonus
- Pension contribution
About the Role:
As Operations Manager, you'll be at the forefront of ensuring our guest experience is seamless, memorable, and unmistakably world-class. Reporting to the General Manager, you'll oversee all operational departments including:
- Food & Beverage
- Housekeeping
- Front of House
- Spa & Wellness
- Events & Private Functions
You'll also work closely with the Commercial Team, contributing to sales strategies and supporting initiatives to drive revenue, enhance guest satisfaction, and elevate our brand presence.
Key Responsibilities:
- Lead and inspire department heads to deliver exceptional service across all guest touchpoints.
- Ensure operational excellence and smooth daily coordination across departments.
- Maintain and exceed five-star standards, with a meticulous eye for detail and luxury.
- Act as a guardian of guest experience, resolving challenges swiftly and graciously.
- Partner with the commercial team to support events, promotions, and occupancy growth.
- Manage budgets, forecast operational needs, and drive cost-effective service delivery.
- Champion a culture of excellence, continuous improvement, and team development.
About You:
- Proven experience in luxury hospitality operations (minimum 3 years in a senior role).
- A confident leader with the ability to mentor, motivate and manage high-performing teams.
- Strong background in F&B, events, and guest experience.
- Commercially savvy, with an understanding of sales and revenue strategies.
- Impeccable communication skills and a calm, solutions-focused approach.
- Passionate about delivering authentic, heartfelt hospitality with finesse.
