Serviced Apartment Manager - £60,000
| Job Type | Permanent Full Time |
| Location | Kensington and Chelsea, London |
| Area | London, England |
| Sector | Operation Manager |
| Salary | £55000 - £60000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | SAM25_1739536722 |
| Employer | Hotel |
- Description
Serviced Apartment Manager - £60,000
JWR is recruiting for a Serviced Apartment Manager for a beautiful apartment complex located in Kensington.
Role details
- Serviced Apartment Manager
- £60,000
- Luxury serviced apartment complex
We are looking for a highly motivated and experienced Serviced Apartment Manager to take charge of the day-to-day operations at our luxury apartment complex. You will oversee housekeeping, maintenance, and ensure the highest level of customer service to provide our guests with an exceptional experience. If you have previous experience in a similar role and a stable work history, we invite you to apply!
Key Responsibilities:
- Operational Management: Oversee the daily operations of the luxury serviced apartment complex, ensuring everything runs smoothly and efficiently.
- Customer Service Excellence: Serve as the first point of contact for guest inquiries and concerns, maintaining exceptional levels of service and guest satisfaction.
- Housekeeping Supervision: Coordinate and manage the housekeeping team to ensure the apartments are immaculately maintained and prepared for new arrivals.
- Maintenance Oversight: Ensure that all maintenance issues are resolved promptly, maintaining the property's quality and safety standards.
- Team Leadership: Lead, train, and support a team of housekeeping, maintenance, and front-of-house staff to ensure the highest performance and customer satisfaction.
- Operational Efficiency: Monitor and manage the overall operational budget and expenses, ensuring effective cost management without compromising service quality.
- Guest Experience: Collect and analyze guest feedback, resolving issues quickly and implementing improvements where necessary to ensure a superior guest experience.
Key Requirements:
- Previous Experience: Proven experience as a Serviced Apartment Manager
- Exceptional Customer Service: Strong ability to provide excellent customer service, resolve issues efficiently, and maintain positive guest relationships.
- Housekeeping & Maintenance Knowledge: Practical experience managing housekeeping operations and coordinating maintenance activities to keep the property in pristine condition.
- Leadership & Team Management: Strong leadership skills with the ability to manage and motivate a team effectively.
- Problem-Solving Skills: Excellent decision-making and problem-solving abilities in a fast-paced environment.
- Attention to Detail: A keen eye for detail and a commitment to maintaining high standards across all areas.
If you feel this person is you please apply today, we would love to hear from you!
