Reservations Manager - Somerset
| Job Type | Permanent Full Time |
| Location | Somerset |
| Area | Somerset, England |
| Sector | Reservation ManagerSales & Marketing |
| Salary | Up to £36000 per annum + Bonus & Great Benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | RM-10585_1744010880 |
| Employer | Hotel |
- Description
Reservations Manager - Somerset
JWR is seeking a dynamic and experienced Reservations Manager to join our prestigious client's team in Somerset. Reporting directly to the Head of Reservations, you will play a pivotal role in ensuring the seamless operation of our client's reservations department, guaranteeing an exceptional guest experience at every touch-point.
Package/Benefits
- Salary from £36k+ Performance related bonus
- 40-hour week over 5-days (Mon-Fri)
- A positive workplace environment fostering personal and professional growth.
- Comprehensive well-being benefits
- Generous staff discounts and discounted stays.
- Recognition for your hard work.
- Supportive Employee Assistance Programme for you and your family.
- Fun team activities and events
Key Responsibilities:
- Leadership and Team Management: Lead and inspire the reservations team through effective communication, training, and performance management.
- Operational Excellence: Oversee the daily reservations operations to ensure accuracy in bookings, rates, and package details.
- Guest Satisfaction: Maintain high standards of guest service by handling enquiries, special requests, and complaints with professionalism and efficiency.
- Revenue Maximisation: Drive revenue growth by implementing up-selling techniques and proactive enquiry handling.
- Financial Oversight: Monitor financial transactions, including guest accounts and daily takings, ensuring adherence to budgetary guidelines.
- Cross-Functional Collaboration: Collaborate with other departments to optimise guest experiences and maintain accurate guest history files.
- Compliance: Ensure compliance with company policies, health and safety regulations, and data protection standards.
- IT Systems Management: Monitor and manage IT systems related to reservations to ensure efficiency and accuracy.
What We're Looking For:
- 2 years' experience in a Hotel Reservations role.
- Previous experience as an Assistant Reservations Manager or Reservations Manager.
- Strong understanding of forecasting and financial management.
- Proficiency in Hotel PMS systems, preferably Opera.
- Excellent communication skills and a passion for hospitality.
- Proven leadership abilities with a motivational and inspirational approach.
- Proficient computer skills, including Microsoft Office suite.
As part of our client's reservations team, you'll be integral to their commitment to personalised guest experiences and impeccable service standards. If you're passionate about hospitality and ready to lead a dedicated team in a stunning Somerset setting, apply now to join them on their exciting journey.
